Support Hours -
Standard Support (M - F -- 6:30 AM PST to 5 PM PST)
Extended Support (M - F -- 5 PM PST to 9 PM PST)
You may also contact us at Support@FaxBack.com
Use these severity definitions when submitting your form:
1 - Down: Critical production issue affecting ALL users.
2 - High: Major functionality is impacted and affects MANY users.
3 - Medium: System performance issue or bug affecting some but not all users.
4 - Low: Inquiry regarding a routine technical issue; information requested (Default level for most requests.)
For urgent and critical issues, please include a
Direct Contact number or Cell Phone number
to help us contact you efficiently